Serving customers and aligning your team in today’s complex landscape is growing increasingly difficult. As customer expectations evolve, and new avenues for service continue to emerge, there’s a lot for companies to keep on top of. Fortunately, helpdesk technology can help.
Around 51% of high-growth service teams are now reliant on helpdesks to assist with managing and optimising customer interactions. These technologies are also growing increasingly valuable, with integrations to powerful tools, like CRM and CCaaS solutions, and AI insights.
The question is, where do you start with a helpdesk investment? If you’re implementing one of these tools into your CX strategy for the first time, the right events could be the key to gathering the information you need. Here are some of the top events to visit in 2022 and the beginning of 2023.
Contact.io
August 31 to Sep 2, 2022, Denver, CO
Contact.io is an annual event committed to bringing customer experience experts and innovators together from around the globe. This highly educational event is an excellent location to learn about some of the latest trends in the CX environment. It also provides a useful overview of the technologies you can use to stay ahead of the curve with customer support.
Here, you’ll have an opportunity to network with industry pioneers, discuss helpdesk solutions, and even explore various other forms of valuable CX technology. There are speeches to listen to, and panels to attend, as well as demonstrations of phenomenal tools.
ICMI Contact Centre Expo
October 24-27, 2022, Orlando, Florida
Another highly regarded choice for event attendees with a focus on the CX landscape, the ICMI Contact Centre Expo focuses heavily on trends in the contact centre space. You’ll learn about the up-and-coming tools in the industry designed to help businesses of all sizes connect with and engage their target audience. This is likely to include a focus on powerful helpdesk tools too.
The ICMI Contact Centre Expo has various key theme “pillars” to check out, including organizational excellence and leadership. You can mix and match between different learning tracks to find the insights and information most valuable to you. There are plenty of phenomenal networking opportunities available too.
CCW Online (AI and Digital)
September 13-15, 2022, Online
Created by the experts responsible for Customer Contact Week, the CCW Online Event focusing on AI and digital service is a great place to learn about the tools teams can use to impress and delight their audience. This entirely online event is easy to attend from anywhere in the world, and features presentations from leading companies like Five9 and Talkdesk.
The CCW Online event focused on AI and digital technologies is likely to be particularly valuable to those interested in helpdesk technology. After all, many of the helpdesk solutions are now designed to help companies manage digital omnichannel conversations, and collect cross-channel insights into their target audience.
CXN Live: Digital CX 2022
November 08-10, 2022, Online
Another fantastic online event for the CX landscape, CXN Live: Digital CX 2022 focuses on the evolving nature of the customer service journey. This online event will cover a number of topics sure to be of interest for anyone investing in helpdesk tools. You’ll learn about leveraging data generated online to create personalised experiences, and how to understand customer sentiment.
CXN Live will also provide an insight into using engaging UX and UI tools to boost the digital experience, including helpdesk technology. You might even learn a thing or two about customer journey mapping, and improving customer satisfaction with the use of self-service tools.