Customer experience is the ultimate deciding factor in whether a business will succeed, or fail.
According to PWC, 73% of consumers now point to experience as a critical factor in their purchasing decisions, across all industries. What’s more, these customers are willing to pay a premium for experiences that are guaranteed to be good. 43% say they would pay extra for more convenience, and 42% would spend more for a friendly, welcoming service.
The challenge for today’s business leaders, is in staying ahead of a constantly evolving set of consumer expectations. Today’s clients are holding companies from every industry to higher standards, searching for better personalisation, speed, and support.
Fortunately, there’s a way for brands to stay up-to-date. The following industry events offer an excellent opportunity to learn more about current and evolving CX trends in 2023.
Future of the Contact Centre Conference 2023
February 9th, 2023, The Brewery, London
The eighth annual Future of the Contact Centre conference offers business leaders and contact centre agents an insight into the evolving world of customer experience. Here, companies will be able to experiment with the latest technologies in the CX landscape, while taking part in enlightening panel discussions, case study presentations, and keynote speeches.
Each year, this phenomenal one-day event provides attendees with unlimited opportunities to network, share ideas, and learn more about customer experience. 2023’s conference promises a host of roundtable sessions, exclusive presentations from industry experts, and 1-2-1 meetings. Some of the topics set to be covered include the rise of cloud technology, big data, customer insight and analytics, and the future of contact centre outsourcing.
CX Network Live VOC
February 15-16, 2023, Online
Focused exclusively on the emerging importance of the “Voice of the Customer” or “VOC”, this CX Network Live Event aims to show companies how to build a better understanding of their target audience. The conference will showcase numerous tools and techniques business leaders can use to effectively gather and understand customer feedback, as well as providing insights into topics like sentiment analysis, and feedback integration.
Designed to inspire and educate anyone interested in customer satisfaction, customer success, and customer experience, this event has its own interactive workshop, where team members can work together on building a new consumer-centric strategy. The event hosts a number of industry leaders from companies across the globe, who will also be available to share their top tips with growing and established brands.
Enterprise Connect 2023
March 27-30, 2023, Gaylord Palms Resort & Convention Center, Orlando, FL
Perhaps the most highly-regarded CX conference in the world, Enterprise Connect at Orlando will be returning in 2023, with even more insights for evolving companies. Collaboration and customer experience professionals from across the globe will join together to discuss a range of crucial topics, from the evolution of hybrid work to the AI, data, and analytics. For over 30 years, Enterprise Connect has stood as the leading conference and exhibition for CX in North America, and 2023 is set to be another phenomenal event experience.
Here, attendees will find countless opportunities to learn and grow with keynotes from some of the key players in the industry. There’s a fantastic Expo hall, where business buyers can research and experiment with the latest technology on the market. Plus, the conference program includes various sessions and panels, where visitors can discuss the biggest challenges facing their CX initiatives.
The Contact Centre & Customer Services Summit
April 24-25, 2023, Radisson Hotel, London Heathrow, London, UK