Customer experiences have evolved significantly in the last few years. Interactions between businesses and their target audiences have grown more omnidirectional, as business leaders recognize the need to understand their customers, and their purchasing journeys.
Listening to the voice of the customer using “VOC” technology allows organizations to develop a deeper knowledge of the pain points, and frictions their buyers face. This paves the way to more personalized, efficient, and convenient customer journeys. At the same time, VOC insights provide businesses with more of the information they need to make intelligent decisions about how to enhance and optimize customer service across every channel.
For companies keen to capitalize on the benefits a voice of the customer program can bring, industry events can be extremely valuable. They offer a behind-the-scenes insight into not just the tech teams can use to analyze customer experiences, but the methodologies brands can use to improve satisfaction scores. Here are just some of the top events worth attending this year for VOC insights.
Customer Engagement Transformation Conference
June 14th, 2023, The Brewery, London
Hosted by the “Engage Customer” team, the Customer Engagement Transformation Conference is an inspiring event, designed to provide insights into new ways of connecting with consumers. The one-day event is packed with educational content, roundtable sessions, and case study presentations, all exploring the latest trends influencing customer satisfaction.
Attendees will have an opportunity to learn from 20 world-class speakers, covering crucial topics such as the rise of customer service design, and the personalization of the customer experience. There’s even a dedicated topic stream for the voice of the customer, and the technology and strategies businesses can use to leverage VOC benefits.
Avaya Engage
June 17-21, 2023, Orlando Florida
Ideal for companies already invested in the Avaya portfolio of analytical, contact center, and communication tools, the Avaya Engage event is an amazing resource for CX leaders. Once a year, this event provides attendees with excellent overviews of the Avaya technology solutions on offer, while delivering exceptional insights into the world of customer experience.
This year’s event focuses on building a world one experience at a time, with innovative topics covering everything from customer journey innovation to employee engagement. Attendees will learn from industry experts and Avaya leaders about the latest technologies transforming the CX space, including innovative AI solutions. Plus, there are plenty of opportunities to network with other business leaders, and discuss ideas surrounding the voice of the customer.
Customer Contact Week
June 19-22, 2023, Las Vegas, US
Year after year, the Customer Contact Week (CCW) event attracts thousands of visitors from around the world, all committed to unlocking new opportunities with customer experience. The CCW Expo hall comes packed with technology to explore for those looking to leverage AI tools to harness and understand the voice of the customer.
Additionally, the action-packed event comes with access to industry-specific think tanks, where team leaders can learn more about the opportunities available to boost customer retention. Plus, there are amazing keynote sessions to discover, and an immersive educational experience offered in the form of the customer contact leadership institute. This event is also home to the CCWomen summit, where attendees can find panels, community building activities and mentorship opportunities.
Customer Experience 2023
July 17-19, 2023, Nashville, TN
Developed by the leaders at Frost & Sullivan, the Customer Experience 2023 event is an interactive experience, covering everything attendees need to know about engagement and customer satisfaction. The event includes access to amazing networking opportunities, as well as phenomenal presentations on improving Net Promoter Scores and CSAT rates.
Every year, the event plays host to amazing thought leaders from across the business landscape, who share their insights on strategies companies can use to unlock deeper connections with their target audience. Visitors will learn all about the voice of the customer, the evolving customer journey in today’s digital world, and the tools available for enhancing CX.