Demand for cloud-based and flexible contact centres has never been greater. In today’s unpredictable world, the right CCaaS solution offers an opportunity to innovate and adapt quickly to new customer service trends, while simultaneously ensuring you’re prepared for ongoing business continuity.
As the market for CCaaS accelerates towards a value of around $11.76 billion in 2028, we’re seeing an increasing number of vendors innovating in this space. For companies interested in building a CCaaS environment of their own, the best way to get started is often with the right events.
Events and conferences in the customer experience landscape offer a behind-the-scenes look at some of the latest trending tools in contact centre as a service deployment. Plus, they’re an excellent opportunity to keep up with the trends. Here are some of the biggest CCaaS events you should be adding to your calendar this year.
CX Innovation Digital Summit
May 11-13th, 2022, Online
Easily one of the most important events to attend if you’re looking for opportunities to upgrade your contact centre in 2022, the CX Digital Summit is a fantastic online experience. The summit environment allows you to connect with like-minded senior leaders in your space, discuss new trends in the marketplace, and discover various kinds of new contact centre technologies.
This year’s event comes with access to plenty of useful resources, including behind-the-scenes looks at CX technology, and downloadable documents you can take with you. There are keynote speeches from market leaders in the CX industry, and even digital workshops you can take part in.
Customer Contact Week
June 20-23, 2022, Caesars Forum, Las Vegas
Widely regarded as one of the biggest and most valuable customer contact events in the world, Customer Contact Week is the must-attend conference for anyone interested in CCaaS. This year’s event will be packed with booths from leading contact centre providers and companies delivering the latest in innovative CX technology.
You’ll have a chance to hear directly from businesswoman and supermodel Tyra Banks at the 2022 event, not to mention a host of other fantastic guest speakers. From the immersive expo hall, where you’ll find new partners to fulfil your contact centre needs, to the industry-specific think tanks, you’re guaranteed to take something valuable away from this event.
CX EMEA
June 22-23, 2022, Online and in London
Another leading event for anyone investing in customer experience technology, the CX EMEA event is hosted by Forrester, and available to attend online or in-person. The purpose of this event is to explore the changing expectations of today’s customers, and how various new strategies and technologies can help meet those demands.
Forrester’s event is likely be an excellent place to top up your knowledge about the changing CX environment, and make sure you’re prepared to serve your target audience in the years to come. You’re also bound to have plenty of opportunities to chat with leaders in the CCaaS space, and discover potential contact centre tools.
NGCX 2022
July 19, 2022, Boston, MA