Last month, cloud communications firm Ericsson revealed plans to migrate 5G developer tools into its customer experience (CX) platform, stemming from Ericsson's acquisition of Vonage.
Ericsson completed its acquisition earlier this year following approval from the US Committee on Foreign Investments. The firm initially revealed the purchase in November 2021 for $6.2 billion.
The move enables Ericsson to expand its global wireless enterprise communications service. Vonage's software development suite allows Ericson enterprise clients to leverage 5G networks for internal communications and CX.
Vonage's suite lowers the barrier to entry for 5G solutions development. The firm's toolkit contains a unified dashboard that helps IT experts manage 5G networks across a company.
Moreover, the acquisition enables Ericsson developers to access additional tools for creating a rich, 5G-ready CX platform. The tools also help CX developers leverage UCaaS, CCaaS, and conversational AI opportunities.
A Unified Ericsson, Vonage 5G CX Platform
Ericsson clients can accelerate digital transformation operations with the integrated Vonage developer infrastructure. With a combination of Open APIs and efficient 5G network slicing, Ericsson enables its user base to create and distribute feature-rich CX applications from a unified hub.
In a statement, Savinay Berry, the EVP of Product and Engineering at Vonage, said:
Having a function that allows quality of service that can be embedded into a cloud gaming environment will make it easier. Cloud gamers want the real-time experience of gaming.
Vonage's efficient 5G network slicing makes it easier for enterprise clients to quickly scale a CX experience for target use cases.
Berry also noted that his firm currently has 120,000 enterprise customers. He also added that many customers show interest in "sharing video feeds at scale during live events."
Integrated 5G Communications and Networking
According to Berry, Ericsson's unified Vonage 5G development suite is still in its early stages.
The firm is partnering with enterprise clients as part of an early access program designed to create 5G-integrated CX services. The early enterprise partners will gain access to tools and support in developing applications that showcase the newfound power of Ericsson's platform.