Enghouse Interactive has introduced a new fixed price offer tailored to SMBs, shortening the onboarding time for contact centre agents onto Enghouse’s CCaaS platform.
The offer consists of 50% off the fixed onboarding fee of £9,000 for companies with more than 15 users. Meanwhile, companies with more than 30 users do not have to pay the fixed fee.
Debbie Thomas, Presales Director, Enghouse Interactive said: “Our CCaaS platform offers organisations, large and small, a range of benefits from rich omnichannel features and seamless integrations, to, reliability, security and scalability. These capabilities ensure that organisations can keep pace with changing customer expectations, as well as adapt to the evolving needs of their business.
“Our new offer will enable organisations to realise these benefits much more quickly, and at a reduced cost.”
Following Enghouse CCaaS’ concurrent licensing model, the new offer also includes a CCaaS concurrent seat at £65 a month per user. By doing this, Enghouse aims to enable more businesses to operate their contact centres at “the best cost on the market”.
Companies that decide to take this offer will work with a named Enghouse project manager who will be guiding them through their transition to Enghouse CCaaS.
Equipped with agent outbound dialling and scheduled call-backs, the solution enables organisations to record calls with 30-day retention.