A leader in the sphere of B2B technology products for the retail and mobile markets, Exertis have recently announced their new distribution agreement with Enghouse Interactive. This new collaboration is designed to help Exertis take advantage of the Enghouse Interactive multi-channel contact centre and customer interaction solutions - to provide a more comprehensive communications solution.
Resellers will now have the opportunity to access all the Enghouse Enterprise (CCE) and Interactive Communication Centre (EICC) options alongside their Real-time Speech Analytics, Quality Management Suite, and more. For Exertis, this connection represents a way to provide scalable, and flexible communication solutions to leading UC providers such as Skype, ShoreTel, NEC, Cisco, and Avaya.
New Opportunities for Exertis
Although Enghouse solutions are independent of any specific platform, they are compatible with all the leading telephony providers, and can even be deployed on premise, in the cloud, or through a hybrid environment. These systems are frequently sold to contact centres with anywhere between 10 and 250 agents, meaning that their solutions are inherently scalable, and hugely flexible.
According to the Head of UC Systems and Support Services for Exertis, John Bird, the collaboration with Enghouse represents a connection with one of the leading customer interaction specialists and contact centres in the industry. The comprehensive portfolio held by Enghouse represents an "exciting opportunity for our resellers" - regardless of the scope or size of their current business. Exertis believes that Enghouse will help them to provide their clients with a digital solution that works perfectly in the present, while offering a future-proof solution for further communication pathways.