Enghouse has confirmed the acquisition of Aculab PLC.
As a provider of on-premise and cloud-based communications and AI software solutions, Aculab's tech will augment Enghouse's broad portfolio of communications and security offerings.
Among the tools that Enghouse will inherit is Aculab’s communications platform as a service (CPaaS) solution.
Dubbed Aculab Cloud, the vendor’s CPaaS offers versatile, programmable APIs for the integration of voice and video calls, messaging, and fax management, with pay-as-you-go pricing.
Away from the CPaaS, Aculab’s tech stack includes AI-powered answering machine detection, advanced voice and facial biometrics, and high-performance gateways for media processing and signaling.
In announcing the deal, Steve Sadler, Chairman and CEO of Enghouse, was enthusiastic about the potential of Aculab’s solutions:
Aculab's team and products expand our existing gateway business, adds a CPaaS solution, and several AI enabled products to the Enghouse Interactive's product portfolio.
"We are very pleased to welcome Aculab's customers, partners, and employees to Enghouse."
Why CPaaS?
While CPaaS may not be the main weapon in Enghouse’s arsenal, it offers an effective jumping-off point for Enghouse's on-premise contact center base to layer over cloud-based innovation.
After all, CPaaS presents companies with more low-hanging fruit opportunities that allow them to steadily build confidence in a cloud transformation.
Many businesses may consider this preferable to large-scale cloud projects that risk failing to deliver on their vision and are often hamstrung by rising costs and delays.
Indeed, by enhancing its existing Vidyo.io CPaaS platform with Aculab’s tech, Enghouse meets customers where they are and innovates with them.