CX software vendor VHT (formerly Virtual Hold Technology) has announced that its queuing platform Mindful has become available on Genesys AppFoundry.
Now coming with Genesys Cloud as well, Mindful enables Genesys customers to have more control of their customer interactions through various capabilities. The platform allows the transition of customer conversations across channels, in cases when customers want to switch from calls to texts or schedule another time for interaction.
Mindful also offers different automation and IVR options, as well as callbacks and interaction insights.
Matt DiMaria, CEO of VHT, said: “As a Genesys AppFoundry partner, VHT works closely with Genesys to help our mutual customers reduce time to value, maximize the return on their investment, and build better customer experiences.”
“Companies that add Mindful to their customer-engagement workflows send a clear signal that they value their customers’ time and are focused on delivering exceptional customer experiences.”
Mindful has also been added to the Survey Dynamix platform, VHT’s cloud-based, post-call survey solution.