the voice of customer experience technology
Front pagesponsored · Kelly Services
6 Sept 2023 · 1 min read

Empowering and Engaging the Modern Contact Center Agent

CX Today's Charlie Mitchell hosts Brian Poelman, Vice President at KellyConnect . In this session, we consider how to understand and manage the contact cente...

Charlie Mitchell

CX Today's Charlie Mitchell hosts Brian Poelman, Vice President at KellyConnect.

In this session, we consider how to understand and manage the contact center agents of today, discussing:

  • The changing contact center workforce
  • How KellyConnect empowers and engages its team
  • The role of technology in its approach
  • Advice for other contact centers

To delve into the research Brian discusses, which is full of many more fascinating insights: visit KellyServices.com.

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