Toll-based mobility solutions and services provider Emovis has picked Sabio Group to enable the cloud migration of its 70-seat UK contact centre.
The deal will see Emovis replace its legacy infrastructure with the Genesys Cloud solution.
As a part of the contract, Sabio will also maintain Emovis’ contact centre through 24/7 support, managed service, and network service expertise.
Christian Barrientos, CEO at Emovis, said: "For any tolling mobility initiative to succeed, designing a seamless user experience and efficient customer service operation in alignment is crucial for the end-user."
"Our customers’ expectations are extremely high, and our operating model, therefore, must be anchored around the customer and be driven by intelligence."
Neil Conway, CEO at Emovis UK, said: “Working with Sabio, we found a like-minded partner with the required expertise and knowledge of the contact centre industry and associated technologies that would support our migration to a cloud contact centre infrastructure.”
“At the same time, Sabio will ensure we continue to provide clients with the seamless customer experience and contact centre service that they expect when interacting with our specialist agents.”
The Barcelona-headquartered Emovis, owned by Abertis Mobility Services (AMS), provides free-flow tolling to allow millions of motorists to travel seamlessly across the world’s busiest cities and highways.