Dura Software has acquired DVSAnalytics an industry leader in developing workforce optimisation (WFO) solutions designed for contact centres.
The acquisition moves Dura Software into the contact centre space of the telecommunications industry, heightened by the work-from-home movement of the past year.
Paul Salisbury, CEO of Dura Software, said: "Dura is thrilled to add DVSAnalytics to our operating group of software products. We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform.
"Their highly reliable solution and strong reputation for delivering great customer outcomes across multiple industries gives us the confidence that DVSAnalytics can not only win in its category, but it can become a market leader.”
DVSAnalytics WFO solutions provide essential WFO tools to contact centres, including interaction recording, interaction data and analytics, speech analytics, performance management, agent engagement, and workforce management.
With this acquisition, Dura Software looks forward to supporting DVSAnalytics as it continues to build strategic partner relationships and serve customers spanning across all industries, including Finance, Banking, Healthcare, Higher Education, Government, and more.
