Cloud recordings company Dubber recently launched an updated version of its mobile app, an app that brings the full functionality of its web application to iOS and Android users. This is yet another step closer to improving mobile recordings and empowering a growing mobile workforce while rendering a secure platform to house meeting/call records without worrying about running out of storage space.
With Dubber’s new app, users can play, share, organize, and analyze recorded calls, as well as take advantage of its new ‘Meeting Recorder’ tool. With the feature, users can record meetings and store them in the Cloud just as they would with recorded calls. The developers at Dubber also invited another handy feature to the gathering - Zoe Voice Artifical Intelligence.
Dubber Taps Sentiment Analysis for Smarter Zoe Voice AI
Lately, there's a ton of hype surrounding Sentiment Analysis, a solid addition to recording offerings that offer invaluable insight into sales calls, meetings, product demos, and customer service agent performance.
Zoe Voice AI taps the power of Artificial Intelligence to transcribe recorded calls and meetings, eliminating note taking while supporting mobile meetings. Zoe also harnesses Sentiment Analysis to analyze spoken language during calls and assigns a rating to calls and individual sentences.
Zoe can alert select individuals within a business who can react in real-time if:
- Customers use customized trigger words/phrases set by management
- Customers mention a competitor's name
- A call has a negative sentiment
Customer service surveys can be subjective and flawed in many respects. They also often neglect to provide the precise information companies are looking for. Zoe Voice AI nixes the outdated survey process, letting enterprises gain actionable insights using the keywords they identify as paramount. This makes it more manageable for call and contact centers to:
