CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media.
We walk through DPG Media's CCaaS migration, and discuss:
Interview17 Aug 2023 · 1 min read
DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons
Watch on YouTube. CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media . We walk through DPG Media's CCaaS migration, and discuss: Cha...
- Challenge's of DPG Media's on-premises environment.
- DPG Media's radical CCaaS migration approach, vendor selection process, and results.
- Lessons for other contact centers migrating complex architectures to the cloud.
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