Cybercrime is on the rise globally with phishing, hacking, and ransomware increasing every day. In fact, reports by IBM, Verizon, and others estimate that 3.4 billion emails a day – over 1 trillion a year – are sent by cyber criminals, designed to look as if they come from trusted senders. For regulated industries handling extra-sensitive data – from bank statements to doctors' notes – traditional channels like email are no longer safe enough. Therefore, an alternative, secure communication method replacing physical post is crucial; one that would also comply with current data protection standards.
This is where solutions like e-Boks' Digital Postbox Platform come in. In utilizing edge-to-edge encryption, eID verification, an external API enabling secure data insertion, TLS/SSL protocols, and more, they allow for safer, quicker communication and eliminate potential vulnerabilities.
I spoke with e-Boks' Product Director, Helena Cimber, to discuss current cybersecurity threats and the advantages that secure postbox solutions like the Digital Postbox Platform have to offer.
Growing Global Awareness
e-Boks' Digital Postbox solution has been Denmark's standardized method for delivering sensitive documents for more than two decades now. The rest of the world has been slightly slower to catch up, but with cybercrime awareness increasing, they recently decided to go international.
"e-Boks decided to expand their operations outside the Nordics around four years ago, since similar challenges were noticed abroad," Cimber shares.
While SMS might work for short notifications from a bank or a healthcare provider, sensitive messages require a different channel.
"Email isn't inherently safe or compliant, and using it to deliver sensitive or private information makes all parties involved vulnerable to attacks," she notes.
Solutions such as the Digital Postbox Platform offer organizations peace of mind, as they can be certain only the intended recipient is able to access messages and attachments.
The Role of CCM Service Providers
Digital Post is seamlessly plugged into the portfolio of Service Providers in the Customer Communication Management (CCM) market. CCM Service Providers can then deliver it to their customers, who use it to communicate with their customers.
As regulated organizations like banks, healthcare providers, or government institutions don't have sufficient time or expertise to create a compliant communication strategy, they often partner with CCM Service Providers (such as Xerox Corporation, Smart Communications, or Opentext Corporation) to do it for them. CCM SPs also deliver the tools to support these strategies, one of which is Digital Post.
"Due to its robust encryption, Digital Post serves organizations for the communication tier requiring the highest level of security," Cimber notes.