Pegasystems has announced that DKB Service GmbH, a subsidiary of Deutsche Kreditbank AG, has deployed Pega Platform to automate service processes.
Headquartered in Potsdam, Germany, DKBS has managed to automate several time-consuming back-office tasks during the first phase of the rollout.
Pega Platform has helped DKBS employees with tasks such as managing digital mail distribution, name changes, and account deletion.
Patrick Bernardi, manager digital transformation, DKBS, said: "With Pegasystems, we have found the optimal partner for our strategic project. The initial results are extremely promising and show that we are absolutely on the right track with our platform strategy."
Wadim Titel, Chief Product Owner Pega Platform, DKBS, said:
"Pega has an excellent product and delivery quality. Thanks to the low-code nature of Pega, we are now able to handle the essential automation tasks ourselves. We are highly satisfied with the implementation and look forward to the next project steps."
DKBS says Pega’s low-code functionality allows its employees to develop software with no prior programming knowledge. This way the majority of workflow automations are developed by DKBS itself.