From day one, the team at UC Today has been following AMC Technology's quest to introduce one of the world's most pioneering cloud platforms for Contact Center integration. Built on top of 24 years of industry innovation and expertise, the DaVinci platform is a unique exploration of what companies can do when they bring all of their Contact Center applications, including on-premises channels, together into one full-spectrum cloud environment.
DaVinci is a pure-cloud contact centre and integration platform for your CRM. Designed to embrace a multitude of applications, DaVinci acts as the glue that sticks all of the components of your workforce together. There are even pre-built apps available for some of the industry's most popular tools, including Twilio Flex, RingCentral, Nexmo, Salesforce, and so much more.
According to Anthony Uliano, the CTO and Founder of AMC, the aim with DaVinci was to create something truly transformative with DaVinci - an app that would finally make it easier for customers to combine pre-existing and custom apps together into the ultimate contact centre environment. In their quest to provide simpler digital innovations for companies, AMC Technology has created something genuinely unique for the modern marketplace. There's nothing quite like this full-spectrum solution for hybrid, on-premises, and cloud contact centres anywhere else.
Discovering the True Meaning of Hybrid
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Anthony Uliano[/caption]
The DaVinci platform from AMC Technology shows the world what real Hybrid technology can be. There's no limit to what you can do to bring technology together, with access to everything from Cisco and Avaya on-premises tools, to cloud-based systems like SAP C4C and Zendesk. DaVinci is the first full-spectrum solution for on-premises, hybrid, and cloud-based contact centres.
So, what does that mean to you?
Essentially, today's enterprises will have the freedom to mix and match their collaborative, communication, and CRM solutions in the same unified environment. There's no need to settle for a single vendor or product, and absolutely no reason to deal with the stress of vendor lock-in. You can combine your hybrid, on-premises or cloud configurations into the same single pane of glass, for a comprehensive UI that supports all of your agents.
For AMC, DaVinci is an opportunity to start combining the various communication channels that today's agents use to drive better user and customer experience. The apps you use every day are housed within a carefully aligned cloud framework, which means that everything in your system works simultaneously, with synced access to the same data and events. In other words, nothing in your UC environment has to work in a silo anymore.
With DaVinci, you can manage present across a host of channels, collect information about your agents from various environments, share data with crucial CRM applications, and so much more. Additionally, there's the opportunity to tap into things like screen pop, Call notes, advanced reporting, and omni-channel routing too.
Why Today's Company's Need Genuine Hybrid
For years, it seems as though countless companies have been discussing the benefits of "hybrid" to deliver more flexibility and opportunity to the workforce. Yet, we've only just begun to scratch the surface of what that term means. A hybrid approach gives businesses the freedom they need in today's agile technology environment. It ensures that organisations can access the services and solutions that they need from any provider or background, without having to simply settle for whatever fits.
For bigger businesses that aren't ready to fully move to the cloud yet, hybrid also ensures that you have the time you need to find a strategy that works for you. Either you can continue to implement your on-premises hardware into your integrations until you're done with it, then move into the cloud, or you can design a continuous hybrid environment. After all, not everyone will want to commit to life on the cloud indefinitely.