Cyara has released new chatbot testing features as part of the latest release of Cyara Botium, an automated chatbot testing and assurance solution.
The latest additions include capabilities such as:
- AI-Powered Data & Test Generation
- Extended Performance Testing
- Interactive Voice Response Channel and Voice Testing.
Christoph Börner, Senior Director of Digital at Cyara, said: “It’s without question that chatbots are delivering benefits to businesses, but it’s imperative that organizations also realize that negative chatbot experiences can lead to chatbots hurting the business more than they help.
“Cyara Botium has already been a prominent market leader in testing conversational AI and is well ahead of the market needs. The innovative features introduced in this release reinforce our leadership, setting us even further ahead of any competition.”
Built on “the world’s largest natural language model,” AI-Powered Data & Test Generation enables organisations to mimic customer intents and utterances to train and test chatbots thoroughly.
By doing so, organisations may improve the efficiency of chatbot creation through streamlining intent generation.