Provider of the award-winning solutions for automated CX assurance, Cyara, recently announced a partnership with the leading cloud communications platform, Twilio. This new integration addresses the need of cloud contact centres to quickly migrate operations into the cloud while maintaining and improving the quality of the customer experience.
Cyara is joining the Twilio partner ecosystem as a leading CX assurance solution that will provide innovative capabilities to teams for customer service around the globe.
Cyara’s integration with Twilio is the first to simulate an agent of Twilio Flex and its actions for the purpose of testing, and it will be supporting Twilio Flex customers by automating manual tasks and enabling faster migrations to the cloud.
An Exciting New Partnership
Through this partnership, Cyara brings a host of new benefits to Twilio customers, starting with an acceleration in cloud contact centre migrations, with a boosted speed of around 70%. Cyara also reduces testing time by 80% and increases test coverage by 800%.
Automated documentation and discovery of existing interactive voice response applications is also one of the benefits that Cyara has to offer, alongside automated functional, regression, and load testing. Cyara can even support automated CX monitoring for interactive voice response, agent routing, outbound dialling, and data passing apps built with Twilio.
According to the President of Cyara, James Isaacs, Twilio is a leader in the space that is continuing to gain increased momentum as companies turn towards them for ways to handle the challenges that they’re facing every day. The Cyara team is proud to be supporting Twilio and its customers in delivering enhanced customer experiences in this digital age.