As trends week comes to a close, sit back and check out some predictions for 2025 from our favorite CX pros. They include:
- Katie Stabler, Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design
- Luke Jamieson, Content Creator at Luke Jamieson
- Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
- Jeff Sheehan, CX Advisor and Customer Service Consultant at CX JS Consulting
- Rebecca Wetteman, CEO & Principal Analyst at Valoir
- Martin Schneider, VP & Principal Analyst at Constellation Research
- Prashanth Krishnaswami, Global Head of Marketing Strategy for CX Products at Zoho
- Samantha Conyers, Chief Experience Officer at First Retail Group
- Ellie Sutton, Director of Customer Strategy at Veriteer
- Krishna Baidya, Senior Industry Director at Frost & Sullivan
Of course, AI is a common thread throughout. Yet, the perspectives vary, challenging some of the preconceptions many may have when approaching the technology.
So, get ready to vehemently nod or shake your head as you flick through our top ten trends.