Customer Experience Design: San Diego Zoo Shares Its Best Practices

CX Today's Charlie Mitchell hosts Debra Smith, Director of Call Center Operations at the San Diego Zoo Wildlife Alliance.

Broadcast from CCW 2024 in Las Vegas, we unpack the San Diego Zoo's CX strategy, sharing:

1. Best practices for customer experience design.
2. San Diego Zoo's collaborative CX delivery.
3. The role of AI in the Zoo's future customer service strategy.

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