Watch on YouTube. CX Today's Charlie Mitchell hosts Todd Unger, Chief Experience Officer at the American Medical Association . The video forms part of our Bi...
CX Today's Charlie Mitchell hosts Todd Unger, Chief Experience Officer at the American Medical Association.
The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.
During this episode, we talk everything customer journey design, including:
In this session, we also reference Unger's new book: The 10-Second Customer Journey: The CXO's Playbook for Growing and Retaining Customers in a Digital World.
To view the rest of our CX Trends sessions, click here.
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