One of the most popular events in the customer experience landscape, Customer Contact Week (CCW) is a fantastic conference to add to your 2023 calendar. Every year, the phenomenal event gives vendors, business leaders, and innovators in CX a chance to connect, collaborate, and network.
Here, attendees can learn all about the trends and opportunities in the customer experience space, with insightful keynote speeches, educational summits, and workshops. Plus, as the world’s largest customer contact expo, CCW ensures every visitor will have a chance to check out some of the latest tools and resources built to transform the way people connect in the years ahead.
This year, CCW is celebrating 25 in the industry. Between June 19th and June, the 22nd, attendees from around the world will gather in Las Vegas, Nevada, to discover new ways of elevating their customer service strategy with cutting-edge content, innovative solutions, and expert insights.
Here’s why CCW 2023 is the event no CX leader can afford to miss.
What to Expect from CCW 2023
Customer Contact Week is the premier event for customer experience leaders, vendors, and technology buyers, with numerous sessions and educational tracks to explore every year. This year, the world-leading conference will include sessions and speeches from market leaders like Five9, Uniphore, Pindrop, and many others, covering a host of topics.
Attendees can expect to learn all about the digital transformation of the CX space, and the innovative technology changing the way companies interact with clients. There are sessions on how to leverage leadership in the contact center, explore the benefits of generative AI, and improve engagement among today’s distributed teams.