Gartner forecasts revenue from 2020 cloud computing to exceed $266 billion. AWS has led the market for over a decade, but the pandemic's created a rise in other tech firms joining AWS in increased cloud adoption. IBM, Google, Alibaba, and Microsoft Azure all capture a part of the cloud market share, although Amazon's AWS (Amazon Web Services) dominates the exchange.
Microsoft recently won a $10 billion bid with the U.S government, and IBM spent $34 billion on the acquisition of RedHat to boost its cloud proposition in July 2019. A 2018 callcenterhelper.com survey of 350 contact center professionals found that sixty percent of those individuals had migrated to the cloud from on-premises infrastructure.
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Matthew Lawlor[/caption]
The same survey found, 39 percent of respondents weren't considering migrating to the cloud at all. Homeworking - the reason 12 percent of professionals stated they wanted to make the move. Another 22 percent cited cost-effectiveness as a benefit of the technology and a motivation to modernize their organization's technology stack.
Among the survey's other findings, 38 percent of those who responded said they felt the cloud wasn't reliable. Today, with the current state of affairs, global protests as well as the novel Coronavirus pandemic, what was 15 percent of the U.S. workforce who worked from home before the pandemic, has reached over 50 percent of Americans working from home.
This contributed to a higher demand for cloud services, which could mean that 60 percent may be much higher given the status quo. Here's where I pick up with Matthew Lawlor, CTO, Spearline, who shared about the importance of phone number and quality testing.