TikTok on CX Today
8 stories · 5 in 2026 · 2 in the last 90 days · 0 sponsored
CX Today coverage mentioning TikTok, newest first. Sponsored work is identified clearly on each story.
Reshaping Sport Social Engagement with TikTok, NBA, and WNBA
TikTok’s basketball partnership highlights how sports organizations are building more connected digital fan experiences.
Francesca Roche · 4 min read · 20 Jul 2026
Is Your Travel Brand About to Become Invisible? TikTok Go Is Changing the Rules
Danielle Harvey joins CX Today to discuss how TikTok is reshaping travel, and how brands can protect relationships in a social commerce world.
Francesca Roche · 2 min read · 1 Jul 2026
Why Is Your Community Strategy Controlled by Algorithms You Don’t Own?
Learn how social media algorithms impact community growth, and how to shift from rented reach to digital audience ownership.
Sophie Wilson · 5 min read · 9 Jun 2026
Oracle's TikTok Outages Expose the Hidden Risk in Your CX Platform
An Oracle cloud outage knocked TikTok offline for 10 hours. What CX leaders should learn about cloud resilience and protecting CX.
Rhys Fisher · 4 min read · 5 Mar 2026
Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More
Report exposing 149 million stolen credentials shows how infostealer malware and credential theft threaten customer trust and security.
Nicole Willing · 5 min read · 26 Jan 2026
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Social media giant TikTok may be forced out of the US market, after the US House of Representatives voted overwhelmingly in favor of a bill aimed at tackling...
Rhys Fisher · 5 min read · 14 Mar 2024
HubSpot, TikTok Team Up for CRM Leads on Social Media
HubSpot and social media behemoth TikTok have teamed up to facilitate community-based customer acquisitions for the world's business-to-business brands. With...
Demond Cureton · 4 min read · 27 Oct 2023
Salesforce Partners With TikTok to Expand Its Social Commerce Offerings
Salesforce has expanded its social commerce portfolio by providing solutions to support clients in building sales experiences on TikTok. Launching a partners...
Charlie Mitchell · 3 min read · 7 Jun 2022