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Talkdesk on CX Today

132 pieces · 118 editorial · 14 sponsored · covered since 2020 (1 story)

CX Today coverage mentioning Talkdesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Talkdesk stories to your CX Today feed.

Editorial coverage

118 pieces · CX Today editorial stories
Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market
News · Journey Orchestration
Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market
Francesca Roche · 5mo ago
Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?
News
Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?
Rob Wilkinson · 5mo ago
CX Dominates G2's Agentic AI List, Makes up 6 of Top 10
News
CX Dominates G2's Agentic AI List, Makes up 6 of Top 10
Rob Wilkinson · 8mo ago
News · CX IntelligenceTalkdesk Says Retail Needs Orchestration, Not More AI ToolsRhys Fisher · Jan 12, 2026
News · CRM & DataAgentic AI Ushers in a New Era of Holiday ShoppingNicole Willing · Nov 4, 2025
News · CRM & DataTalkdesk Expands Its AI Focus With Copilot and CX Data PartnershipFrancesca Roche · Oct 22, 2025
News · CRM & DataMicrosoft Deepens Talkdesk Integration in Latest PartnershipFrancesca Roche · Oct 2, 2025
NewsCCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?Daniel Flatt · Sep 30, 2025
News · Service OperationsThe Latest BIG News from ISG, Thoma Bravo, Talkdesk, & VerintFrancesca Roche · Sep 26, 2025
News · Service OperationsTalkdesk Expands Vertical Focus with New CX Platform for Service-Based IndustriesNicole Willing · Sep 25, 2025
NewsGenerative AI in the Contact Center: What’s New in 2025?Floyd March · Jun 27, 2025
News · CRM & DataBig CX News from Salesforce, Zoom, Talkdesk & Five9Rhys Fisher · Jun 13, 2025
NewsTalkdesk Creates a "New Software Category” with the Launch of Its CX Automation PlatformFloyd March · Jun 11, 2025
News · CRM & DataThe Latest BIG News from ServiceNow, Salesforce, SAP, & TalkdeskCharlie Mitchell · May 9, 2025
NewsTalkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility CompaniesZeus Kerravala · May 6, 2025
NewsThe Latest BIG News from Microsoft, ServiceNow, Avaya, & TalkdeskCharlie Mitchell · Apr 25, 2025
News · CX IntelligenceTalkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail AgentsFloyd March · Apr 24, 2025
Interview · CX IntelligenceThe Forrester Wave for CCaaS Platforms 2025: Top TakeawaysRhys Fisher · Apr 11, 2025
News · CX IntelligenceTalkdesk Adds Autonomous AI Voice Agents to Its CX ToolboxFloyd March · Mar 18, 2025
News · CX IntelligenceTalkdesk Launches an After Hours Solution to Extend Contact Center Opening TimesFloyd March · Mar 13, 2025
NewsTalkdesk Develops AI Agents for Healthcare, Differentiates with Industry InnovationCharlie Mitchell · Mar 3, 2025
News · CRM & DataCondor Chooses Talkdesk to Unify its Customer ExperienceFloyd March · Feb 24, 2025
News · CRM & DataBig CX News from Avaya, SAP, Klaviyo, & TalkdeskRhys Fisher · Feb 21, 2025
NewsTalkdesk Embeds Contact Center Tools Into Epic CheersFloyd March · Feb 18, 2025
NewsTalkdesk Launches AI Agents for Retail, Goes All In on Agentic AIRhys Fisher · Jan 10, 2025
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