Scorebuddy on CX Today
18 stories · 3 in 2026 · 1 in the last 90 days · 10 sponsored
CX Today coverage mentioning Scorebuddy, newest first. Sponsored work is identified clearly on each story.
ISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center Test
ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.
Rob Wilkinson · 7 min read · 22 Sept 2026
The Customer Analytics & Intelligence Adoption Gap: Why 'AI QA' Looks Strong in Reports but Weak on the Floor
Scorebuddy’s 2026 research shows QA coverage is rising, but frontline customer analytics & intelligence adoption lags.
Alex Cole · 4 min read · 11 May 2026
Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale
Almost every contact center already uses AI to automate routine tasks like password resets and order status checks. But now we’re entering a new era, one def...
Rebekah Carter · 19 min read · 2 Jan 2026
The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk
AI transparency is essential for regulated CX. Learn how audit-ready AI and explainability help teams prevent risk and build trust.
Rebekah Carter · 13 min read · 30 Dec 2025
Turn QA Insights into Real CX Strategy
For many contact centers, the challenge is no longer collecting data; it’s doing something meaningful with it. QA platforms now deliver unprecedented insight...
Rhys Fisher · 5 min read · 3 Dec 2025
Unlock the Hidden Value Inside Your QA Data
For years, quality assurance in the contact center has been steady but strangely narrow in its focus. Scorecards, consistency checks, and compliance boxes ha...
Rhys Fisher · 4 min read · 24 Nov 2025
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Rhys Fisher sits down with Derek Corcoran, CEO and Founder of Scorebuddy , to unpack how the world of Quality Assurance (QA) is being redefined by AI and con...
Rhys Fisher · 1 min read · 6 Nov 2025
Why Are So Many Contact Center Auto-QA Projects Failing?
Earlier this year, Neil Smith, VP of Technical Support at Iterable , discussed his company’s underwhelming pilot of a contact center automated quality assura...
Chris Porter · 4 min read · 8 Oct 2025
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
CX Today and Scorebuddy explore why quality still matters in the AI era, and how 100% QA coverage powers coaching, transparency, and trust in customer experience.
Rhys Fisher · 5 min read · 28 Aug 2025
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
In the world of AI-driven customer service and experience, autonomy is both the promise and the problem. The advancement of agentic AI has helped bring conta...
Rhys Fisher · 5 min read · 5 Aug 2025
How AI Is Revolutionizing Modern Contact Centers
Watch on YouTube In this interview, Rhys Fisher, Deputy Editor at CX Today, is joined by Emmanuel Doubinsky, Product Director at Scorebuddy . The pair dive d...
Rhys Fisher · 1 min read · 30 Jul 2025
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Whether you like it or not, there’s no denying that AI has drastically altered the customer service and experience space. While it’s hard to find many areas ...
Rhys Fisher · 4 min read · 8 Apr 2025
Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
Watch on YouTube Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy , a leading vendor in the quality assessment space. ...
Rhys Fisher · 2 min read · 7 Apr 2025
Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer
Scorebuddy’s Quality Assurance (QA) solution is one of the latest customer experience innovations to embrace the power of generative AI (GenAI). While scorin...
Rhys Fisher · 4 min read · 8 Jan 2025
Data Readiness: The Foundation of Agentic AI Success in CX
Automation in the contact center is racing ahead. The buzz around autonomous agents and agentic AI highlights speed, savings, and experiences that scale. Yet...
Rebekah Carter · 8 min read · 3 Jan 2025
QA Automation - How Far Can We Push AI?
Watch on YouTube Rhys Fisher hosts Emmanuel Doubinsky, Product Director at Scorebuddy . The pair discuss how AI and automation are being used in the Quality ...
Rhys Fisher · 1 min read · 11 Dec 2024
Scorebuddy Charts a Strategic Course in the AI-Powered CX Landscape
Discover how Scorebuddy, led by CEO Derick Corcoran, is revolutionising contact centre performance with strategic AI integration, transforming quality management through innovative technology and thoughtful implementation.
Rob Scott · 2 min read · 28 Nov 2024
7 Leading Quality Management Software Providers
Quality management software tracks the performance of contact center agents, provides helpful insights, and drives operational efficiency. Managers can also ...
CX Today Team · 5 min read · 27 Apr 2022