Salesforce on CX Today
857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)
CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.
Following adds Salesforce stories to your CX Today feed.
Editorial coverage
824 pieces · CX Today editorial stories
Explainer · Journey OrchestrationWhy Salesforce Agentforce Contact Center Just Changed the Automation ScorecardRebekah Carter · Jul 17, 2026
ExplainerIs Your Omnichannel Strategy Failing Because No One Owns the Customer Journey?Alex Cole · Jul 1, 2026
Explainer · CX IntelligenceHow To Fix Customer Identity Gaps That Break Every Analytics Model You BuildAlex Cole · Jun 29, 2026
Explainer · CX IntelligenceWhy Does Your Customer Data Get Bigger While Your Decisions Get Worse?Alex Cole · Jun 29, 2026
ExplainerHow to Design Contact Center Workflows That Solve Customer Issues in One InteractionAlex Cole · Jun 17, 2026
ExplainerWhy Does Adding More Channels Slow Down Resolution Instead of Improving It?Alex Cole · Jun 10, 2026
ExplainerYour Omnichannel Strategy Isn’t Seamless – It’s Resetting the Customer Journey Every TimeAlex Cole · Jun 3, 2026
ExplainerIs Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?Alex Cole · May 26, 2026
Explainer · Revenue TechHow to Build a Revenue Engine That Aligns Marketing and Sales Instead of Forcing Them TogetherSean Nolan · May 15, 2026
Explainer · CRM & DataThe 2026 Headless Market: The Four Enterprise Strategies Reshaping CX SoftwareFrancesca Roche · May 13, 2026
Explainer · Revenue TechIs Intent Data Driving Growth or Just Expensive GuessworkSean Nolan · Apr 29, 2026
Explainer · CX IntelligenceWhich Customer Analytics & Intelligence Events Matter Most in 2026?Alex Cole · Apr 23, 2026
Explainer · CX IntelligenceHow to Design a Modern Customer Analytics Stack That Drives ActionAlex Cole · Apr 21, 2026
Explainer · CX IntelligenceIs Real-Time CX Analytics Finally Delivering Actionable Insight?Alex Cole · Apr 14, 2026
Explainer · CX IntelligenceAre CX Dashboards Hiding What Actually Drives Action?Alex Cole · Apr 7, 2026
Explainer · Revenue TechWhy Marketing Automation Fails to Drive Pipeline GrowthSean Nolan · Apr 1, 2026
Explainer · CRM & DataWhat Are The Top Customer Data Management Use Cases Transforming CX in 2026?Sophie Wilson · Apr 1, 2026
Explainer · Journey OrchestrationWhich Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026Sophie Wilson · Mar 31, 2026
Explainer · CX IntelligenceWhat Do Customer Analytics & Intelligence Reports Say in 2026? The CX Benchmarks That Actually MatterAlex Cole · Mar 31, 2026
Explainer · CX IntelligenceWhy Do So Many Customer Analytics Rollouts Fail? How to Deploy CA&I for Adoption, Closed-Loop Action and Measurable CX ROIAlex Cole · Mar 30, 2026
Explainer · Journey OrchestrationWhat Do These Reports Agree On About The Future Of CX and Customer Journey Orchestration?Sophie Wilson · Mar 26, 2026
Explainer · Journey OrchestrationWhat Are The Biggest Customer Engagement Trends 2026 Buyers Can’t Ignore If They Want Happier Customers?Sophie Wilson · Mar 26, 2026
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