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OpenAI on CX Today

102 pieces · 101 editorial · 1 sponsored · covered since 2022 (1 story)

CX Today coverage mentioning OpenAI, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds OpenAI stories to your CX Today feed.

All coverage

102 pieces · editorial and sponsored · newest first
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
News · CRM & Data
Big CX News from HubSpot, Microsoft, OpenAI & Anthropic
Rhys Fisher · Jul 10, 2026
Frontier AI Is Getting More Powerful But CX May Need an Uber, Not a Boeing
News
Frontier AI Is Getting More Powerful But CX May Need an Uber, Not a Boeing
Nicole Willing · Jul 9, 2026
Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment
News
Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment
Nicole Willing · Jul 7, 2026
Explainer · Community CXThe End of the Chat Interface? OpenAI's Bet on Agentic AIThomas Walker · Jul 2, 2026
NewsHP Taps OpenAI Frontier to Scale Enterprise AI Across Customer ExperienceNicole Willing · Jun 29, 2026
ExplainerWhat Do Rising Compute Costs Mean for CX Leaders?Thomas Walker · Jun 29, 2026
ExplainerIs Microsoft's OpenAI Bet Putting Your AI Contract at Risk?Thomas Walker · Jun 3, 2026
News · CX TrustAnthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats UpNicole Willing · Jun 3, 2026
NewsSam Altman Softens Stance on AI Replacing Jobs, Says Some Human Work Will EndureNicole Willing · May 27, 2026
News · CX TrustVendors Race to Reinvent Cyber Defense for the Agentic AI EraNicole Willing · May 14, 2026
NewsOpenAI Launches Enterprise Deployment Unit as AI Vendor Race Shifts Toward ServicesNicole Willing · May 13, 2026
Feature · CX IntelligenceRetailers Reassess AI Commerce to Regain Control of the Customer JourneyFrancesca Roche · May 7, 2026
NewsMicrosoft and OpenAI Move Beyond Exclusivity in Next Phase of AI PartnershipFrancesca Roche · May 1, 2026
NewsMicrosoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise UsersNicole Willing · Mar 31, 2026
News · CX TrustOpenAI Acquires Promptfoo to Embed Security in AI AgentsFrancesca Roche · Mar 10, 2026
News · CRM & DataBig CX News from Zoom, ServiceNow, Salesforce, RingCentral & OpenaiRhys Fisher · Feb 27, 2026
News · CRM & DataSalesforce Reframes AI Model Competition Around Enterprise Work and AgentsNicole Willing · Feb 26, 2026
NewsOpenAI’s Consulting Play, CX Leaders Might Get SidelinedRob Wilkinson · Feb 24, 2026
NewsRingCentral’s OpenAI Move, And A 144% Jump In Live CoachingRob Wilkinson · Feb 23, 2026
News · CX TrustOpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?Rhys Fisher · Feb 18, 2026
NewsOpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?Rhys Fisher · Feb 10, 2026
News · Revenue TechOpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising CampaignFrancesca Roche · Feb 5, 2026
FeatureThe AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?Nicole Willing · Jan 30, 2026
SponsoredWho's Really Calling? The Rise of AI Customerswith TTEC Digital · Jan 27, 2026
News · CRM & DataServiceNow and OpenAI Push AI Past Chatbots into Real CX WorkRhys Fisher · Jan 20, 2026
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