Observe.ai on CX Today
14 stories · 1 in 2026 · 1 in the last 90 days · 0 sponsored
CX Today coverage mentioning Observe.ai, newest first. Sponsored work is identified clearly on each story.
Contact Center AI Moves From Claims to Operating Proof
NiCE, Observe.AI, and Dialpad show how contact center AI is moving into healthcare, coaching, and fan service workflows.
Rob Wilkinson · 6 min read · 15 Sept 2026
Top Workforce Engagement Management Software: The Secret to Great EX
Workforce engagement management software has never been a more vital component of enterprise success. In a time of hybrid work, high turnover, rising custome...
Rebekah Carter · 12 min read · 20 Jul 2025
Apple Bails on Auto-Summarizations: Should Contact Centers Too?
Hallucinations have been the scourge of Agentic AI to date, with Amazon and Apple the latest companies to bail on Auto-Summarizations
Floyd March · 3 min read · 21 Jan 2025
18 Use Cases for Agentic AI in Customer Experience
If you are wondering what all the buzz about Agentic AI is, I thought I’d weigh in. We've had chat and voice bots in customer service, sales, and marketing f...
Guest Blogger · 6 min read · 13 Dec 2024
Beyond the Trophy: Unveiling the Journeys of Our Remarkable Previous Winners
With hundreds of applicants each year, the CX Awards has quickly become a staple event on everyone’s customer experience calendar. Following its launch in 20...
Charlie Mitchell · 5 min read · 5 Jan 2024
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Observe.AI has launched a Generative AI Suite powered by a contact center large language model (LLM) to enhance agent performance. That new 30-billion-parame...
James Stephen · 3 min read · 21 Jun 2023
The Top Workforce Optimization Platform Vendors for 2023
The world of work has changed drastically in recent years. Since the pandemic, concepts like remote and hybrid work have become commonplace, and companies ha...
Rebekah Carter · 11 min read · 15 Mar 2023
Observe.AI Launches Real-Time Agent and Supervisor Assistance Tools
Observe.AI has released a real-time AI suite to assist agents with live guidance tools. In doing so, it aims to address the common challenges agents face bef...
Rebekah Carter · 2 min read · 8 Feb 2023
Conversational Analytics: Trends, Use Cases, and Predictions
To thrive in today’s customer-focused landscape, many businesses are attempting to get closer to customers, understand their preferences, and uncover their n...
Rebekah Carter · 15 min read · 20 Oct 2022
Observe.AI Launches a New Analytics Capability
Observe.ai has launched Reporting & Analytics – a new capability that provides an overview of conversation intelligence and contact centre performance. An ad...
Sandra Radlovački · 1 min read · 30 Aug 2022
48% of Contact Center Leaders Feel “Unprepared” for the Future
Rising technology spending should be a cause for celebration. Yet, many contact centers are keeping the champagne on ice as concerns for the future grow. Ind...
Charlie Mitchell · 2 min read · 30 Jun 2022
Observe.AI Launches a Quality Assurance Automation Solution
Intelligent workforce platform Observe.AI has launched Auto QA – an adaptive automation feature made to improve agent performance and increase customer satis...
Sandra Radlovački · 1 min read · 25 May 2022
Observe.ai Raises ‘Largest-Ever’ Series C for Contact Centre AI
Intelligent workforce platform Observe.AI has closed a $125 million Series C funding round led by SoftBank Vision Fund 2 with participation from Zoom. The co...
Sandra Radlovački · 1 min read · 13 Apr 2022
10 Contact Center AI Providers for 2022
The use of AI for CX is growing, particularly at customer service touchpoints. Nearly three-quarters of contact centers already use AI in multiple use cases,...
CX Today Team · 3 min read · 17 Mar 2022