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Meta on CX Today

47 pieces · 47 editorial · 0 sponsored · covered since 2022 (3 stories)

CX Today coverage mentioning Meta, newest first. Sponsored stories are identified separately from editorial coverage.

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47 pieces · editorial and sponsored · newest first
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
News · CX Trust
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Nicole Willing · Jan 22, 2026
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
News · CRM & Data
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
Nicole Willing · Jan 20, 2026
Meta Buys the "Hands" for its AI Brain
News
Meta Buys the "Hands" for its AI Brain
Rob Scott · Dec 31, 2025
NewsMeta Shows How WhatsApp is Enhancing Customer Interactions to Increase LoyaltyNicole Willing · Dec 1, 2025
News · CX IntelligenceMeta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free TrialCharlie Mitchell · Mar 7, 2025
News · CRM & DataThe Latest BIG News from HubSpot, Google, Salesforce, & MetaCharlie Mitchell · Sep 27, 2024
News · CX IntelligenceMeta Goes All In on Virtual Agents with Embedded Ads & Celebrity VoicesKieran Devlin · Sep 27, 2024
News · CRM & DataBig CX News from NICE, Zendesk, Meta & Five9Rhys Fisher · Aug 16, 2024
News · CRM & DataZendesk Teams with Meta to Launch Customer Messaging AppRhys Fisher · Aug 14, 2024
NewsMeta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”Rhys Fisher · Jun 7, 2024
News · CRM & DataWhatsApp Business Removes Facebook Account RequirementsRory Greener · Jun 28, 2023
News · CRM & DataBig CX News from Cisco, Meta, Lifesize, & TwilioCharlie Mitchell · May 19, 2023
News · CRM & DataMeta Expands WhatsApp Customer Buying Journeys into SingaporeJames Stephen · May 19, 2023
News · CRM & DataMeta Sells Kustomer on a $250MN Valuation, Despite Acquiring the CRM Vendor for $1BN Last YearCharlie Mitchell · May 18, 2023
CRM & DataWas Meta's CRM Mission Always Doomed to Fail?Charlie Mitchell · Apr 4, 2023
NewsThe Latest BIG News Meta, Qualtrics, and SalesforceCharlie Mitchell · Apr 3, 2023
News · CRM & DataBig CX News from Microsoft, Meta, and QualtricsCharlie Mitchell · Mar 21, 2023
News · CRM & DataMeta Plans to Offload Kustomer After Acquiring It for $1BN Last YearCharlie Mitchell · Mar 13, 2023
FeatureThe Metaverse, Web 3.0, and Crypto to Take a Back Seat in 2023Charlie Mitchell · Jan 3, 2023
News · CRM & DataConsumers In Brazil Can Now Find, Message, and Buy from Businesses On WhatsAppCharlie Mitchell · Nov 17, 2022
NewsBIG CX NEWS from Avaya, Zendesk, and MetaSandra Radlovački · Sep 9, 2022
Feature · CRM & DataMeta: 1BN Users Message Businesses Across WhatsApp, Messenger, and Instagram Each WeekCharlie Mitchell · Sep 5, 2022
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