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Genesys on CX Today

233 pieces · 221 editorial · 12 sponsored · covered since 2019 (3 stories)

CX Today coverage mentioning Genesys, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Genesys stories to your CX Today feed.

Editorial coverage

221 pieces · CX Today editorial stories
Is This the Beginning of the End for NPS?
Interview
Is This the Beginning of the End for NPS?
Charlie Mitchell · 3y ago
Contact Center Automation Trends to Watch This Year
Interview
Contact Center Automation Trends to Watch This Year
Rebekah Carter · 3y ago
Big CX Update: Genesys
Interview
Big CX Update: Genesys
Kieran Devlin · 3y ago
Interview · CRM & DataCX Big Updates 2023: Stay Up to Speed with Your Tech VendorsCharlie Mitchell · Jul 10, 2023
InterviewThe Frost Radar for the European CCaaS Market 2023: Top TakeawaysCharlie Mitchell · Jul 5, 2023
InterviewCX in the Public Sector Case Study: Genesys and Northern Beaches CouncilRebekah Carter · Jun 13, 2023
Interview86% of Consumers Say a Company Is Only as Good as Its ServiceGuest Blogger · May 29, 2023
Interview · Agent ExperienceWho Leads the Workforce Engagement Management Space? QKS Reveals Its FindingsCharlie Mitchell · May 3, 2023
Interview · Agent ExperienceTop Trends In Workforce Optimization (WFO) – CX Today RoundtableCharlie Mitchell · Apr 24, 2023
InterviewThe Forrester Wave for CCaaS 2023: Top TakeawaysCharlie Mitchell · Mar 28, 2023
InterviewThe Top CX Compliance Vendors for 2023 Rebekah Carter · Mar 20, 2023
Interview · Agent ExperienceThe Top Workforce Optimization Platform Vendors for 2023 Rebekah Carter · Mar 15, 2023
InterviewGartner Peer Insights "Voice of the Customer" for CCaaS 2023Charlie Mitchell · Mar 9, 2023
Interview8 Insightful E-Commerce Case Studies To Read In 2023Rebekah Carter · Mar 2, 2023
Interview8 Insightful Utilities Case Studies to Read in 2022Rebekah Carter · Dec 13, 2022
ExplainerTop CX Vendors Majoring in Utilities in 2022Rebekah Carter · Dec 7, 2022
Interview6 Insightful Transportation Case Studies to Read in 2022Rebekah Carter · Nov 14, 2022
InterviewTelecoms CX Case Study in Focus: Genesys and 3Rebekah Carter · Sep 7, 2022
InterviewGartner Magic Quadrant for Contact Center as a Service (CCaaS) 2022Charlie Mitchell · Aug 25, 2022
Interview · Agent ExperienceJust 9% of Contact Center Agents Believe Empathy Is Their Greatest StrengthCharlie Mitchell · Aug 8, 2022
Interview · Agent ExperienceArianna Huffington Shares Her Employee Engagement SecretsCharlie Mitchell · Jun 9, 2022
InterviewThe Top 20 Genesys Contact Center CapabilitiesCX Today Team · Jun 1, 2022
Interview8 Insightful CX in BPO Case Studies to Read in 2022Rebekah Carter · May 30, 2022
InterviewTop CX Vendors Majoring in BPO Solutions in 2022Rebekah Carter · May 27, 2022
Interview10 Leading Resource Planning Tools for Contact CentersCX Today Team · Apr 21, 2022
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