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Forrester on CX Today

32 pieces · 32 editorial · 0 sponsored · covered since 2023 (3 stories)

CX Today coverage mentioning Forrester, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Forrester stories to your CX Today feed.

Editorial coverage

32 pieces · CX Today editorial stories
Why Customer Intelligence Is Dropping Dashboards
News · CX Intelligence
Why Customer Intelligence Is Dropping Dashboards
Francesca Roche · 1mo ago
The Three Pillars of Customer Intelligence: Context, Governance and Action
News · CX Intelligence
The Three Pillars of Customer Intelligence: Context, Governance and Action
Francesca Roche · 1mo ago
Why Forrester Believes Employee Experience Drives Better Customer Outcomes
News · Agent Experience
Why Forrester Believes Employee Experience Drives Better Customer Outcomes
Francesca Roche · 2mo ago
News · Agent ExperienceThe Data CX Leaders Need to Justify Every Agent Experience InvestmentRhys Fisher · Jun 9, 2026
NewsHow CX Leaders Can Build Customer Trust With AI AgentsSophie Wilson · May 14, 2026
NewsForrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?Rob Wilkinson · Apr 29, 2026
NewsThe Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating ModelRob Wilkinson · Apr 9, 2026
News · CX IntelligenceBig CX News from AWS, ServiceNow, Forrester & ZohoRhys Fisher · Oct 31, 2025
Interview · CX IntelligenceForrester’s Customer Experience Predictions for 2026Rhys Fisher · Oct 29, 2025
NewsCustomer Experiences in the US Hit a Record Low (Again!), Forrester SaysRhys Fisher · Jun 25, 2025
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