Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

Watch on YouTube CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative , as they discuss the role of generative AI (GenAI) in the custom...

Rhys Fisher

Watch on YouTube

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative, as they discuss the role of generative AI (GenAI) in the customer experience space.

The conversation dives deep into the power of AI copilots, virtual agents, and the transformative role of GenAI in shaping contact center strategies.

If you're curious about leveraging cutting-edge AI to improve CX, this is a must-watch.

Highlights include:

Debunking AI Myths: Felix addresses misconceptions about GenAI in CX, balancing hype with practical insights
AI Beyond Chatbots: Discover how Talkative is utilizing AI across voice, video, and multi-channel platforms to enhance customer interactions
Optimizing Human-AI Collaboration: Learn the importance of co-pilots and the evolving role of agents in a tech-augmented workspace
Real-World Impact: Felix shares compelling case studies, including a UK retailer achieving 80% chatbot containment rates and a hospitality group reducing call wait times by 30%

Visit Talkative’s website to learn more about their cutting-edge GenAI chatbot solutions.

Thanks for watching. If you’d like more content like this, don’t forget to SUBSCRIBE to our channel.

You can also join the conversation on our X and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…

Read nextordered by techtelligence · every pick explained

matches this topic

Big CX News From Salesforce, Zoom, Meta and Google

28 Aug 2026

matches this topicInside Intelligent Workspace: How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era6 Aug 2026 matches this topicThe Outbound Visibility Problem No One Talks About21 Jul 2026