In the age of digital customer experience, your clients expect faster, more convenient interactions. Today, virtually every consumer is already empowered by the online world. Your clients come to you through multiple channels, like SMS and chat, and they expect you to provide the same consistent experience from one avenue to the next.
In this increasingly complex environment, it’s often difficult for companies to provide the 24/7 aligned support clients need. This is where solutions like the Storm Machine Agents from Content Guru come in. Created to reduce the pressure on human agents, Machine Agents are bots capable of responding to customer questions 24/7.
The Storm Machine Agent provides contact centres with the always-on, AI-powered robotic workforce they need to supplement human employees and keep customers happy. Let’s take a closer look at what Storm Machine Agents can do.
Storm Machine Agents Review: Features
As customers continue to demand more from the companies they interact with, business leaders are increasingly turning to bots and automated systems to supplement and support the human team. The storm Machine Agents from Content Guru are an excellent example of the kind of help available today. These AI-empowered tools can respond instantly to all kinds of customer questions and queries, no matter the time of day.
Machine agents offer support and guidance and multiple levels of contact centre operations, with powerful AI capabilities to enhance end-to-end efficiency and provide seamless experiences for everyone involved. Features include:
- Instant 24/7 service for customers
- Self-service around-the-clock
- Natural language processing
- Quality and compliance tracking
- Image recognition
- Speech to text transcription
- Omni-channel interactions across video, chat, voice, and more
- Automated redaction of sensitive data
- Recording and reporting options
- Agent performance metrics
- Recording management according to sentiment and content
- Flexible and scalable environment
Perfect for use alongside the storm contact centre environment from Content Guru, the storm Machine Agent bots aren’t a solution intended to replace the human agent. Instead, these tools offer an excellent source of additional support for employees otherwise overworked and overwhelmed by the changing customer journey.
The powerful AI-focused capabilities of Machine agents supplement existing human employees. Companies can even manage their human employees and robotic agents through the same storm FLOW service management tool.
Storm Machine Agents Review: Benefits
The storm Machine Agent offering from Content Guru is an excellent way for companies to access high-quality virtual agents without unnecessary complexity. Storm can access best-in-class capabilities from prominent hyper-scale engines like IBM Watson and Google Cloud, to ensure complex processes happen automatically, and at speed.