Content Guru, has announced that it has become a Google Cloud Contact Centre Artificial Intelligence (CCAI) partner, in order to help strengthen, improve and accelerate its customer engagement solutions.
Google Cloud CCAI integrates into storm® CONTACTTM, Content Guru’s award-winning Contact CCaaS solution, part of the wider storm CPaaS platform. storm is used by organizations of all sizes across EMEA, the US and Asia-Pacific, in both the public and private sector. As an official Google Cloud CCAI partner, Content Guru is able to utilize Google Cloud’s powerful Natural Language Processing (NLP) and conversational AI capabilities to enhance its clients’ customer experience offerings through storm CONTACT.
Martin Taylor, Deputy CEO at Content Guru, commented: “Content Guru is delighted to announce that it is now a Google Cloud CCAI partner, having integrated with Google Cloud’s AI products for a number of years.
“Our new partnership will make it even easier for Content Guru’s customers to benefit from the use of AI technologies in their day-to-day contact centre and customer engagement operations. We’re excited to help more organizations boost their customer experience, improve employee engagement and save time using our cutting-edge solutions and integrations.”
Dominique Pfeffer, Cloud Technology Partners Lead at Google Cloud, added: “Content Guru is one of the fastest-growing CCaaS providers out there, and its global customer base operates throughout a huge range of sectors, from utilities to healthcare and financial services. I am delighted to have Content Guru on board as a partner to help our customers transform their contact centres with cutting-edge AI capabilities.”