ContactEngine has today announced a partnership with Vonage, a global cloud communications leader.
The provider of conversational AI technology will augment Vonage’s own AI-powered solutions by providing access to its leading AI capabilities, which boasts 90% automation of customer conversations without the need for human intervention.
By leveraging Vonage APIs, ContactEngine conversations can be rapidly deployed across the globe, without the need for costly and disruptive software changes.
Prof Mark K. Smith, CEO of ContactEngine, said: “It’s a great privilege to be able to work with Vonage. ContactEngine operates internationally, engaging in millions of customer conversations for some of the biggest companies in the world.
“What’s so pleasing about partnering with Vonage is that we need to work right at the edges of perfection – if we can deliver even an extra 1% improvement in the way customers engage, then we can deliver considerable savings for a company – and Vonage offers us the path to realise that through their international reach, low latency, and ability to deliver communications across various channels. It’s a complex landscape communicating with customers on an international scale and Vonage gives us the confidence to operate with reliability.”
