Content Guru has partnered with Cinos, a specialist in delivering unified communications services to both the public and private sectors.
The alliance will enable Cinos clients to blend contact centre capabilities into their UCaaS environment.
In many cases, this is a Microsoft Teams ecosystem, as Cinos are a Gold Microsoft Partner. Yet, the company will work with many UCaas systems to marry their best features with Content Guru technology. Companies can then customize CCaaS adoptions to best meet their needs.
Buoyed by this prospect, Martin Taylor, Deputy CEO and Co-Founder of Content Guru, added:
We believe Cinos are an ideal partner to deliver Content Guru’s best in class contact centre solutions to organizations. We are really excited to work with Cinos with our storm solution.
The move also underlines the emergence of the anything as a service (XaaS) model, in which all enterprise technologies lie in the cloud, where they can integrate much more seamlessly.
Integrating CCaaS and UCaaS technologies is an excellent example, enabling companies to share contact centre insights across the company effortlessly.
Some companies use the integration to create a unified view of CX, which every department may then access to sing from the same hymn sheet, driving collaboration.