Zendesk Customer Experience Trends Report 2021 Overview

CX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk

Contact CentreInsights

Published: May 25, 2021

Carly Read

Watch on YouTube.

In this session we discuss the following:

  • How CX has been placed in the spotlight throughout the COVID-19 pandemic
  • Where customers are investing in CX
  • How a team and business culture play just as great a role in CX execution as technology

If you’re looking for more information on this topic visit Zendesk.

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