Live agents at one of the worlds leading call centre firms will be monitored by webcams to check whether they are eating, looking at their phones or leaving their desks while remote working.
Teleperformance – which employs about 380,000 people in 34 countries – informed staff specialist webcams will be fitted to check for “infractions” and will be connected to an artificial intelligence system that randomly scans for breaches of work rules during a shift.
If a breach is detected, a photo will be sent to a manager, according to documents sent to staff.
The image will be kept on file for 20 days.
Should agents need to leave their desks to have a drink or use the bathroom, they will have to click ‘break mode’ and explain why. Eating on shift is against the rules for the company, staff have been told.