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Front pagesponsored · Sabio
22 Dec 2023 · 1 min read

Contact Centers In 2024: 6 Market Shifts to Watch Out For

Watch on YouTube. CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio . After a quick introduction to Sabio , we predict six s...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio.

After a quick introduction to Sabio, we predict six shifts in the contact center market in 2024. These include:

  • The shift to GenAI-based applications.
  • The shift to RCS as a service channel.
  • The shift to a more experimental contact center.
  • The continuous shift to digital experiences
  • The shift in CCaaS growth
  • The shift towards more immersive experiences

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