the voice of customer experience technology
Front pagesponsored · HCL Software; HCLTechnologies
11 Dec 2023 · 1 min read

Contact Center Resilience and Network Redundancy

Watch on YouTube. CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech . We explore the c...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Gurpreet Kohli, Senior Vice President and Global Head of Telecom & Networks of HCLTech.

We explore the critical role of network redundancy and failover mechanisms in ensuring a reliable contact center operation.

In doing so, we discuss:

  • The mission-critical role of the modern contact center
  • The danger of network disruptions on contact center experience
  • The failover mechanisms that ensure uninterrupted service

For more from HCLTech on critical contact center considerations, visit HCLTech.

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
more from HCL Software; HCLTechnologies · sponsored

HCLTech Implemented Amazon Connect, Now It's Helping Other Enterprises Deploy the CCaaS Platform

21 Jun 2024
matches this topicVonage Integration with ServiceNow Addresses the "Two-Desktop" Challenge8 Jul 2026matches this topicContact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up10 Sept 2026