CX Today's Charlie Mitchell is joined by Andy Dignan, Chief Operating Officer at Five9, and Callan Schebella, Executive Vice President of Product Management at Five9, to discuss all things contact center AI.
In doing so, they consider:
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12 Dec 2023 · 1 min read
Contact Center AI: Use Cases, Challenges, & Strategy Guidance
Watch on YouTube. CX Today's Charlie Mitchell is joined by Andy Dignan, Chief Operating Officer at Five9 , and Callan Schebella, Executive Vice President of ...
- The current contact center AI boom
- Prominent uses cases
- Future applications of contact center AI
- The challenges of implementing AI
- A good starting place for building an AI strategy
- The promise of generative AI
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