CX Today's Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint.
The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.
Interview1 Jul 2024 · 1 min read
Contact Center AI: Are Specialized Bots the Future? - #CXTrends24
Watch on YouTube. CX Today's Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint. The video forms part of our Big CX Trends series, where we...
In this episode, we talk everything contact center AI, introducing:
- Verint's specialized bot strategy.
- Examples of those specialized bots.
- What the strategy says about the future of contact center AI.
- How the specialized bots pair with an Open Platform approach.
To view the rest of our CX Trends sessions, click here.
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