Customer expectations surrounding contact centers have evolved in recent years. 75% of customers expect consistent customer service across all channels, without compromising speed, efficiency, or personalization.
To meet these expectations, businesses need more than just a powerful contact center. They need a solution that allows them to unify teams, boost collaboration, and preserve conversational context. That’s where Microsoft Teams comes in.
This intuitive collaboration platform is at the heart of countless enterprise productivity strategies, offering access to comprehensive tools for collaboration and communication. Microsoft Teams has become the go-to work hub for endless businesses worldwide, unifying staff members around the world with video, chat, file sharing, and countless other tools. Integrating Teams with your contact center gives you the opportunity to bring your UCaaS and CCaaS technologies together.
In this article, we will review the three best contact center solutions for Microsoft Teams.
Microsoft Teams Contact Center Integrations
As companies search for ways to simplify workflows, boost productivity, and deliver consistent support to customers, Microsoft is empowering many digital transformation strategies. Through the Microsoft partner network, companies can access Teams-certified contact centers, which are designed to provide a native contact center solution within the Teams platform.
Teams-certified contact centers consolidate communication channels, empowering customer-facing agents to serve clients in a range of environments.
These contact centers unify voice, video, chat, and collaboration tools (such as screen and file-sharing solutions). In this way, they are able to increase agent efficiency and break down data silos. However, with dozens of certified partners to choose from, finding the right solution can be challenging.
Let’s examine three of the market leaders and how their contact center systems compare.
ComputerTalk’s ice Contact Center for Microsoft Teams
ComputerTalk was one of the first Microsoft partners to ever complete the Teams Connected Contact Center certification program. Their certified solution, “ice Contact Center”, has undergone comprehensive testing to guarantee reliability, security, and compliance.