Pet insurance provider Companion Protect recently announced that it had selected Talkdesk as its Contact Centre provider. Talkdesk provides innovative solutions for CX through the Talkdesk CX Cloud. This end-to-end contact centre solution simplifies customer contact into a single platform. The CX Cloud from Talkdesk will help Companion Protect to create a better experience for all pet parents.
The flexibility of Talkdesk CX Cloud will offer significant benefits to the Companion Protect workforce. This is particularly important as staff members continue to operate from home to avoid the potential risks of COVID-19. Talkdesk cloud solutions give Companion Protect a simple way to manage work-from-home staff members. The company added Workforce Management from Talkdesk to its portfolio to help with maintaining ideal service levels.
Updating to Suit the New Landscape
Talkdesk’s cloud-based solutions for customer service will allow Companion Protect to continue providing seamless customer experience for its clients. The Companion Protect team needed a way to enhance and empower the customer service team after COVID-19 changed the service environment for many companies. Talkdesk has allowed for a flexible transition into the cloud.
According to the VP of Technology for Companion Protect, Randy Staats, the company’s previous solution was overly outdated. Moving to Talkdesk allowed the business to explore new work from home scenarios. According to Randy, the company depends on its ability to support worried pet owners. The CX Cloud from Talkdesk is now the backbone of the company’s CX operations.