Comm100 has announced the addition of a conversational, keyword-based chatbot as a standard feature in its suite of customer engagement solutions.
The conversational chatbot gives businesses the opportunity to further engage with their customers 24/7, offering a keyword engine to answer frequently asked questions in a conversational format.
Jeff Epstein, VP of Marketing & Strategy at Comm100, said: “Today’s consumers are busy, impatient and increasingly digital-first. That is why Comm100 strives to offer our customers a range of customer engagement solutions that best fit the way they need to connect with their customers including when and how to automate those conversations
“Whether it be through text or a simple choose-your-journey question and answer, businesses now have the flexibility to choose what chatbot best suits their customer’s needs – standard with every Comm100 plan.”
In June 2021, the global provider of omnichannel customer engagement solutions that connect brands with their customers introduced their Task Bot solution which takes consumers through a decision tree of questions and answers until the customer has either received the answer they seek or asks for additional help from an agent.