Leading software as a service provider for chat, video, voice, and collaboration solutions, 8x8 recently announced their partnership with the largest independent resort operator in Europe, CLC World. 8x8 is committed to transforming the way that businesses connect with innovative cloud-based solutions for contact centre, enterprise-level communications, and API. CLC World delivers exceptional hospitality experiences to 30,000 members and owners around the world, with a diverse collection of hotels and resorts in some of the most desirable locations worldwide.
CLC World also supports an in-house travel agency, giving members the opportunity to arrange their own bespoke cruises, travel strategies, and ATOL protected flights. With so much focus dedicated to providing customers the chance to customise their holiday experiences, CLC World recently discovered that the legacy contact centres it was relying on to serve people around the globe were no longer fit for purpose. The company has already started rolling out 8x8's X Series, to transform and enhance the high standards of customer service that it wants to deliver to customers worldwide.
Implementing the X Series
CLC World is using the 8x8 X Series system to deliver exceptional customer service standards through four of its contact centres, to begin with. This means that 170 agents will get the new tools and technology, to begin with before the strategy continues to roll out elsewhere. The solutions from 8x8 will allow CLC World to analyse and integrate data from multiple communication channels into a single platform, while allowing for enhancement in the services provided, including new and improved chat functionality.
The CLC World customer service teams with access to the X Series tools will be able to unlock the power of AI-powered speech analytics. This will make it easier for them to review calls and ensure that they're delivering the right experiences to customers. Additionally, CLC World will be able to use the X Series to train staff more effectively, improving service standards for everyone involved.
The CLC World leadership team are excited to see the impact that their new contact centre and agent technology will have on their ability to serve their growing consumer base.
Updating the Customer Service Experience
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Mary Ellen Genovese[/caption]