Contact centers on the cloud offer a scalability and flexibility that's crucial for today's growing businesses. In a world where customer demands and marketplace trends are always changing, you need the freedom to adapt your day-to-day interactions at record pace.
Cisco's Webex Contact Center solution combines the legacy performance capabilities of the Cisco brand, with the forward-thinking innovation of the future. Along with the state-of-the-art support, reliability, and resilience that Cisco is so well-known for, you also get access to some of the most disruptive new tech in the market. That includes Cisco's new cognitive approach to customer experience and collaboration, enhanced by AI and cloud-based analytics.
Let's discover the next generation of contact center technology.
Cisco Webex Contact Center: Features
One of the world leaders in communication technology, Cisco has always delivered a fantastic quality of service for businesses using their collaboration, UC, and contact center tools. The Cisco Webex Contact Center is Cisco's customer experience offering for companies who want to build their future strategy on the cloud.
Built from the ground-up for scalability and flexibility, the Webex Contact Center delivers innovation and agility from the cloud, combined with the security and dependability synonymous with Cisco tech. Features include:
- Easy to deploy and scale with flexible cloud technology
- Omni-channel support for voice, email, chat, and more
- 360-degree customer journey analytics and insights
- Predictive analytics-based call routing
- Collaboration support with cognitive collaboration features
- Immersive CRM integrations
- WFO suite with agent scheduling, quality management, and more
- Outbound campaigns with progressive dialling
Cisco Webex Contact Center: Benefits
Cisco's Webex Contact Center is a unified omni-channel solution, built to give businesses the freedom they need to transform and grow on the cloud. Whether you start with a single channel and ramp your way up to more functionality, or you leap into the deep end, Cisco has the tools you need to build the contact center that's right for you.