Cisco’s Webex Connect cloud communications platform is leveraging tech innovations from Deep Medical and SpinSci Technologies to enhance the patient experience.
The aim of these strategic partnerships is to allow Webex to provide a more connected patient experience when contacting healthcare professionals.
By utilizing the AI-driven insights and increased personalization capabilities that Deep Medical and SpinSci offer, Webex believes that its Connect platform can help healthcare organizations improve their overall patient engagement strategy.
The focus on upgrading its digital offerings in the healthcare sector follows the findings of a Webex report that revealed that “76% of respondents feel digital communication tools improve the patient experience.”
In discussing the desire to strengthen Webex Connect to better support patients, Kenny Bloxham – Global CPaaS Healthcare & Life Sciences Director – commented:
Enabling communication across multiple channels and integrating into existing backend systems makes it quick and simple to introduce digital communications into existing processes and apps, supporting a healthcare providers digital transformation and helping to meet their patients on their choice of communication channel.
So, let’s take a closer look at the innovations that the two different partnerships will offer Webex.
Deep Medical
The AI-powered health tech company uses its advanced artificial intelligence algorithm to predict and preemptively solve instances of patients no-showing.
It achieves this by analyzing hundreds of human behavior insights. Webex Connect is then able to use this data to send tailored, patient-specific messages to help rearrange a time/date that is more convenient to the customer.
As well as improving the customer experience by being more mindful of the challenges that patients may be encountering, Webex states that the innovation will also substantially cut “down on the financial impact associated with missed appointments.”
Dr Benyamin Deldar, a former NHS doctor and Deep Medical’s Founder, mentioned the cost-saving potential of his company’s tech solutions when discussing the announcement of the partnership:
As a former NHS Doctor, I’ve witnessed first-hand the challenges patients face in accessing timely healthcare.
“The partnership with Webex by Cisco represents a pivotal moment in our mission to improve patient care and work alongside global healthcare organizations such as the NHS to help tackle the backlog, accessing everyone’s individual needs through the best means of communication to help tackle health inequality.”